4 Traits of Exceptional Customer Service Employees
People have different strengths when it comes to customer service. Those who are good at it seem to possess a genuine likeness for people, and a sincere desire to help them. But, beyond that baseline are more specific personality traits to be identified and utilized. Ideally, you’re able to find and hire individuals who possess them all, but you can also bring out the best in everyone to create a winning customer service team.
What do you look for?
The Greeter has a welcoming personality. They are typically energized by meeting new people and are comfortable striking up a conversation. These are the employees that you want to be your first point of contact for new customers. They’re also good people to send to networking events.
The Informer loves the details, is organized, and believes it’s important to be in touch with customers on a regular basis. Because they think it’s important to keep customers informed, they usually also make a commitment to doing it.
The Problem Solver loves a challenge and keeps cool in the midst of a stressful situation. They think quickly on their feet and they are able to think outside of the box to find a solution.
The Positive Enforcer assures customers they’re in good hands with your company through good communication and ongoing support. They make an effort to applaud clients for making good decisions and for their success. This is the person who remembers birthdays and makes a point to thank customers for their business.
Who are the greeters, informers, problem solvers, and positive enforcers on your team? Seek them out and harness their skills for exceptional customer service.
Published on: March 26, 2014